Frequently Asked Questions
I am getting an error when I try to enroll, what do I do?
You probably have to submit an override form. Refer to the overrides tab to learn more about how to register for the restricted course.
I am getting a reserve error when I try to enroll, what do I do?
Many classes at ASU are reserved for specific groups. If you are attempting to enroll and receive the message the "seats are reserved and you do not meet reserve capacity" you may not be able to enroll in that section. You may choose another, non-reserved section. If you feel you are getting the message in error, call our office at 480-965-3951 for assistance.
The class I want has a green triangle next to it, what does that mean?
A triangle next to a course section on the schedule of classes indicates that some or all of the seats are reserved for a specific group of students. If you hover your mouse over the triangle, it will tell you whom the seats are reserved for, and when those seats will be released for general enrollment.
I'm on probation, what does that mean?
If you are not making satisfactory progress and your cumulative GPA is below 3.0 you will be placed on probation status. Once on probation, you will need to:
1. Schedule an appointment with an advisor to get you back on track
2. You can Schedule an appointment.
If you are put on academic probation for other reasons then make sure to follow the steps that have been communicated to you.
The class I want is full. How can I get in?
Class full overrides are granted at the discretion of the instructor. For a class full override to be approved:
- The class instructor must agree to the override, by signing off on a Graduate Override request form
- There must be physical space available in the classroom. If the class is enrolled to fire-code capacity, no override will be granted, regardless of instructor permission.
- It must be before the add/drop deadline. Refer to the Academic Calendar for deadlines.
Note, the online "Waitlist" feature associated with the schedule of classes does not work, so clicking the waitlist option will not actually add your name to the enrollment queue.
If you would like to be added to a waitlist please email firstname.lastname@example.org.
I already have credit for a class but I want to retake it. What do I do?
You can register for the same course and receive credit for it. The new grade will not replace the old grade.
I got a C in a course that requires a B or better. What do I do?
The plan of study (iPOS) will allow you to add a course with a C as long as your GPA’s (Cumulative, iPOS and Graduate GPA) are all above a 3.0. If you are required to have a B in the course for other reasons, then you can retake it and add the new grade to your iPOS.
How do W grades negatively impact my academic record?
A grade of "W" indicates that you withdrew from a course after the drop/add deadline for the semester. It does NOT impact your GPA. It does NOT count as an attempt at the course. It will NOT prevent you from being accepted into a program. If your advisor or admissions committee sees a trend of "W" grades, they may ask you about it, but it should not deter you from withdrawing from a class.
A grade of "W" may impact your financial aid or scholarship funding for a future term if you are not making satisfactory progress towards your degree.
You may consider a withdrawal if:
- the course or instructor are not a good fit for your academic career plans
- you are well into the class and recognize there is no way you will be able to successfully pass the course; withdrawing will allow you to preserve your GPA
- you find a course or instructor that are a better fit and you need to swap into the new section after the drop/add deadline, and before the 21st day of the semester.
- your personal or academic plans have changed and the course you are in no longer meets your needs.
If you experience a significant medical issue or a personal event which inhibits your ability to successfully pass your classes, contact your advisor to discuss options. You may be eligible for a Compassionate or Medical Withdrawal from the term.
How many credits are required to complete a PhD in the School of Mathematical and Statistical Sciences?
All PhD’s require that you complete 84 credit hours. All PhD programs will include core courses, electives, colloquiums/seminars, research, and a dissertation. You can see more details on the course requirements by reviewing the PhD handbook: SoMSS Handbook for Graduate Students in PhD Programs and finding your program.
How many credits are required to complete a Master’s in the School of Mathematical and Statistical Sciences?
All Master’s degrees require that you complete 30 credit hours. All Master’s degrees will include core courses, electives, and a culminating experience: thesis, comprehensive exams, applied project or portfolio. You can see more details on the course requirements for each Master’s degree by visiting the Master’s handbooks:
How can I dispute my course grade or bring a concern about my class to the attention of the school?
If you have a concern about your course grade or how the course is being administered you should address your concerns directly with your instructor. If after doing so, you feel your concerns have not been resolved or adequately addressed, complete a Student Concern Form so that the school can address your situation and work to resolve any outstanding issues. Once the form is received it will be reviewed by the appropriate faculty-lead and you will be contacted for further discussion.
If you wish to bring a general concern to the school’s attention, but do not wish to be identified, you may submit the form anonymously, as well.